Support
Help Centre
Quick answers about ordering, delivery, returns and getting the most out of your keyboard.
How do I place an order?
Open any product, pick your switches and colourway, then tap Order on WhatsApp. Your order is filled in for you. We reply within one business day with payment options (EFT, card link or SnapScan) and confirm your delivery date.
Are your prices in rand and do they include VAT?
Yes. All prices are in South African rand (ZAR) and include 15% VAT. There are no extra import duties because we ship from Cape Town.
How long does delivery take?
Orders placed before 12:00 on a business day ship the same day. Main centres usually receive their parcel in 1 to 3 business days, and outlying areas in 3 to 5 business days.
Can I return my keyboard?
Yes. You have 30 days from delivery to return an unused keyboard in its original packaging for a full refund. Defective products are covered for 6 months under the Consumer Protection Act and 12 months under our own warranty.
What does hot-swap mean?
Every KAYSO board has 5-pin hot-swap sockets. You can pull a switch out and push a new one in without soldering, so you can try different switches whenever you like.
Does it work with Mac, Windows and Linux?
Yes. All boards are plug and play on macOS, Windows, Linux, ChromeOS, iPadOS and Android. Wireless models remember three Bluetooth devices plus the 2.4GHz receiver.
How do I pair a wireless board?
Slide the switch to BT, then hold Fn and 1, 2 or 3 for three seconds until the light flashes. Select KAYSO in your device's Bluetooth settings. For 2.4GHz, slide to 2.4G and plug in the receiver.
Can I remap keys?
Yes. All boards support VIA, so you can remap keys, build layers and set up macros in your browser with no software to install.
Still need a hand?
Fastest
WhatsApp us
Weekdays 08:00 to 17:00. We usually reply within the hour.
hello@kayso.co
Replies within one business day.
Phone
+27 (0)21 555 0142
Weekdays 08:00 to 17:00 SAST.
Looking for policies? See Shipping, Billing & Refunds, Terms of Use and Privacy Policy.