01Where we deliver
We deliver to street addresses and courier pickup points throughout South Africa. All orders ship from our studio in Cape Town. We do not currently ship outside South Africa.
02Rates and times
| Service | Estimated delivery | Cost |
|---|---|---|
| Standard, main centres | 1 to 3 business days | R120 |
| Standard, outlying areas | 3 to 5 business days | R180 |
| Courier pickup point (Pudo, Paxi) | 2 to 5 business days | R80 |
| Express, main centres | Next business day | R220 |
| Cape Town studio collection | Same day, by appointment | Free |
Standard delivery is free on orders of R2 000 or more, which includes every keyboard. All rates include VAT.
03Dispatch
Orders paid before 12:00 on a business day are dispatched the same day. Orders paid later, or on weekends and public holidays, are dispatched the next business day. EFT orders ship once payment reflects in our account. You will receive a tracking link by email and WhatsApp as soon as your parcel is collected.
04Couriers
We use trusted South African couriers such as The Courier Guy, Aramex and Pudo lockers. The courier may contact you directly on the day of delivery. Please make sure someone is available to sign for the parcel, or choose a pickup point.
05Damaged or missing parcels
Please inspect your parcel on delivery and tell us within 48 hours if it is damaged, incomplete or has not arrived within the estimated time. Email hello@kayso.co with your order number and photos. We will replace or refund the affected items at no cost to you.
06Delays
Delivery times are estimates. Weather, peak season and events outside our control can cause delays. If your order is delayed by more than 5 business days beyond the estimate, you may cancel it for a full refund. See our Billing & Refund Policy.