01Billing and currency
All prices are in South African rand (ZAR) and include VAT at 15%. We will send a VAT invoice to the email address on your order once payment clears.
The amount you pay is the amount in your written order confirmation. If a price on the website was clearly wrong, we will contact you before taking payment and you can choose to continue at the correct price or cancel.
02Payment methods
We accept:
- EFT to our business bank account (details on your invoice)
- Secure card payment links (Visa, Mastercard) through our payment provider
- Instant EFT and SnapScan
We never ask for your card number over WhatsApp, email or phone, and we never store your card details. Card payments are processed by a PCI DSS compliant payment provider.
Orders are held for 48 hours awaiting payment, after which they may be cancelled and stock released.
037 day cooling-off period
Under section 44 of the Electronic Communications and Transactions Act, you may cancel any order within 7 days of delivery without giving a reason. You will receive a full refund of the price paid. The only cost you carry is the direct cost of returning the goods to us.
0430 day change of mind returns
We go beyond the legal minimum. You may return any product within 30 days of delivery for a full refund, as long as:
- it is unused and in the condition you received it,
- it is in its original, undamaged packaging, and
- all accessories, cables and tools are included.
Keyboards that have been lubed, modified, opened or customised by you, and opened switch packs, cannot be returned for change of mind. This does not affect your rights if a product is defective.
05Defective goods and warranty
Under sections 55 and 56 of the Consumer Protection Act, every product carries an implied warranty of quality for 6 months from delivery. If a product is defective, unsafe or not fit for purpose within that time, you may choose a repair, a replacement or a full refund. We pay the return courier cost.
On top of that, every KAYSO keyboard has our own 12 month warranty covering manufacturing defects in the PCB, case, stabilisers and factory switches. During months 7 to 12 we will repair or replace the product.
The warranty does not cover normal wear (such as keycap shine), damage from liquid, drops or misuse, or damage caused by modifications.
06How to return an item
- Email hello@kayso.co or call +27 (0)21 555 0142 with your order number and the reason for the return. For faults, a short video helps us help you faster.
- We send you a return reference within 1 business day.
- Pack the item securely with the reference inside and send it to 18 Example Lane, Studio 4, Cape Town, 8001, South Africa. For defective items we will book the courier for you at no cost.
- We inspect the item within 3 business days of receiving it and confirm the outcome by email.
07Refunds
Approved refunds are paid in ZAR to the original payment method within 7 business days of approval. EFT refunds go to the account you paid from. Card refunds may take a further 3 to 5 business days to reflect, depending on your bank.
For change of mind returns, the original delivery fee is refunded only if you return the whole order. Return shipping for change of mind returns is your cost. For defective goods we refund all shipping.
08Cancelling before dispatch
You may cancel an order at any time before it is dispatched by contacting us. We will refund you in full within 7 business days.
09Questions
Questions about a payment or refund? Email hello@kayso.co. See also our Terms of Use and Shipping Policy.