01About these terms
These Terms of Use (“Terms”) apply to your use of the KAYSO website and to every purchase you make from KAYSO (“we”, “us”, “our”), whether through the website, WhatsApp, email or phone. By using the website or placing an order, you agree to these Terms.
These Terms are drafted to comply with the Consumer Protection Act 68 of 2008 (“CPA”) and the Electronic Communications and Transactions Act 25 of 2002 (“ECTA”). Nothing in these Terms limits any right you have under those Acts. Where a clause limits our liability or places a risk or obligation on you, it is shown in bold so you can find it easily.
02Supplier information
As required by section 43 of ECTA:
- Trading name: KAYSO
- Physical and postal address: 18 Example Lane, Studio 4, Cape Town, 8001, South Africa
- Email: hello@kayso.co
- Phone: +27 (0)21 555 0142
- Address for service of legal notices: 18 Example Lane, Studio 4, Cape Town, 8001, South Africa
03Using the website
You must be at least 18 years old, or have the consent of a parent or guardian, to place an order. You agree not to misuse the website, including by attempting to gain unauthorised access, introducing malicious code, scraping content in bulk or using the website for any unlawful purpose.
We work hard to keep the website accurate and available, but we do not guarantee that it will be uninterrupted or error free. We may update, suspend or withdraw any part of it at any time.
04Orders and contract
Orders are placed by sending us your selection through the “Order on WhatsApp” button, by email or by phone. Your message is an offer to buy. A binding contract is only formed when we confirm your order in writing and you have paid in full.
We may decline an order, for example if a product is out of stock, if there is an obvious pricing error, or if we suspect fraud. If we decline an order after you have paid, we will refund you in full within 7 business days.
05Prices and payment
All prices are shown in South African rand (ZAR) and include VAT at the current rate of 15%. Delivery charges, if any, are shown before you pay. Prices may change without notice, but the price confirmed in your order is the price you pay.
We accept EFT, secure card payment links and other methods we offer at checkout. Full details are in our Billing & Refund Policy.
06Delivery
We deliver within South Africa. Delivery times and charges are set out in our Shipping Policy. Risk in the goods passes to you on delivery to the address you gave us. Please check your parcel on arrival and tell us within 48 hours if it is damaged or incomplete.
07Cooling-off and returns
Under section 44 of ECTA you may cancel an online purchase within 7 days of delivery without reason or penalty. We go further and offer a 30 day return window. Defective goods are covered by the CPA implied warranty of quality for 6 months, plus our own 12 month warranty. See our Billing & Refund Policy for how to return an item.
08Intellectual property
All content on this website, including the KAYSO name and logo, product designs, photographs, text and graphics, belongs to KAYSO or its licensors and is protected by South African and international intellectual property law. You may view and share pages for personal, non-commercial use. You may not copy, reproduce or use our content commercially without our written permission.
09Liability
Nothing in these Terms excludes or limits our liability where it would be unlawful to do so, including liability under section 61 of the CPA for harm caused by unsafe or defective goods, or for gross negligence.
Subject to that, we are not liable for indirect or consequential loss arising from your use of the website or our products, and our total liability for any order is limited to the amount you paid for that order.
10Privacy
We process your personal information in line with the Protection of Personal Information Act 4 of 2013 (“POPIA”). See our Privacy Policy and Cookie Policy.
11Complaints and disputes
If something goes wrong, contact us first at hello@kayso.co and we will try to resolve it within 10 business days.
If we cannot resolve your complaint, you may refer it to the Consumer Goods and Services Ombud (CGSO), the National Consumer Commission or another body with jurisdiction. You may also approach the courts.
12General
These Terms are governed by the laws of the Republic of South Africa. We may update them from time to time, and the version published on this page when you place an order applies to that order. If any clause is found invalid, the rest of the Terms remain in force.